77dbc Privacy Policy

What Information We Collect

77dbc collects various types of information in order to provide our services. A detailed description of this information is given below:

1.1 Registration Information

When you open an account with 77dbc, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — only persons aged 21 or above may register)
• Email address
• Mobile number
• Preferred payment method (bKash, Nagad, Rocket, or bank transfer)
• Password (stored in encrypted form)

1.2 Identity Verification Information

To ensure secure transactions and comply with Anti-Money Laundering (AML) regulations, we may collect the following documents:

• Scanned copy of National ID (NID) or passport
• Recent photo (selfie or portrait)
• Payment account verification details

1.3 Automatically Collected Information

The following information may be collected automatically while you use our site:

• IP address and device type
• Browser and operating system information
• Page visits and session logs
• Cookie and local storage data
• Gaming activity history and transaction records

Purpose of Data Use

77dbc uses your information only for the legitimate purposes described below:

2.1 Account Management

Your information is used to create, verify, maintain, and secure your account. This includes password recovery, account security alerts, and two-factor authentication.

2.2 Transaction Processing

Your payment information is used to process deposits and withdrawals. The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳500.

2.3 Legal and Regulatory Compliance

It is legally required to retain certain information for fraud prevention, compliance with Anti-Money Laundering regulations, and ensuring responsible gaming.

2.4 Customer Support

Our 24/7 live chat support team may access your account information to resolve your issues quickly. However, this access is strictly controlled and logged.

2.5 Service Improvement

Anonymised analytical data is used to improve the user experience and enhance platform functionality.

2.6 Promotional Communications

With your consent, we may notify you by email about bonus offers, promotions, and important platform updates. You can opt out of these communications at any time.

Data Sharing and Disclosure

77dbc does not sell or rent your personal information to third parties. However, information may be shared in the specific circumstances below:

3.1 Service Provider Partners

Payment gateways (bKash, Nagad, Rocket), game software providers, and cybersecurity services receive limited information to operate our services. These partners work under strict confidentiality agreements.

3.2 Legal Obligations

We are legally required to comply with valid orders or directions from a competent court or law enforcement authority. Necessary information will be provided in such circumstances.

3.3 Fraud Prevention

Relevant information may be shared with investigating agencies in cases of suspected account security threats, fraud, or money laundering.

Cookies and Tracking Technologies

77dbc uses cookies and similar technologies to improve your browsing experience.

4.1 Essential Cookies

These cookies are used to maintain your login session, prevent fraud, and ensure the core functionality of the site. Without them, the site cannot function properly.

4.2 Analytical Cookies

We use analytical cookies to analyse anonymous user behaviour. This information helps us understand which pages are most popular and which areas need improvement.

4.3 Cookie Management

You can block or delete cookies other than essential ones through your browser settings. However, doing so may limit some functionality of the site.

Data Security Measures

77dbc applies industry-standard security measures to protect your information.

5.1 Technical Safeguards

• SSL/TLS Encryption: All data transferred between you and our servers is protected by 256-bit SSL encryption.
• Data Encryption: Sensitive information remains encrypted when stored on our servers.
• Firewall and DDoS Protection: Our infrastructure is protected by advanced firewalls and cyber attack prevention systems.
• Two-Factor Authentication (2FA): The option to add an extra layer of security to your account.

5.2 Organisational Safeguards

• Only authorised staff may access personal information.
• Every access action is logged and audited.
• Staff receive regular training on privacy and data protection.
• Regular security assessments and penetration testing are conducted.

Data Retention Period

77dbc retains your information only for as long as necessary.

6.1 Active Accounts

All account information is retained while your account remains active. Transaction records may be retained for a specified period after account closure in accordance with legal requirements.

6.2 Closed Accounts

After account closure, financial transaction records are retained for a specified period in accordance with regulatory guidance to meet legal obligations. After that, information is securely deleted or anonymised.

6.3 Voluntarily Provided Information

Information provided through customer support interactions is retained for a limited period after the issue is resolved, then deleted.

Your Rights

As a 77dbc user, you have several important rights regarding your own information:

7.1 Right to Access

You can find out at any time what information we hold about you. Contact our support team to do so.

7.2 Right to Rectification

If there is any incorrect or incomplete information in your account, you can request that it be corrected.

7.3 Right to Erasure

In certain circumstances, you can request that your personal information be deleted. However, we may be required to retain some information due to legal obligations.

7.4 Right to Restrict Processing

You can request that the use of your information be limited for specific purposes, particularly in relation to promotional communications.

7.5 How to Exercise Your Rights

To exercise any of your rights, contact us via live chat or by email at ([email protected]). We will respond to your request within 30 working days.

Protection of Minors

77dbc is not intended for minors at all. Our platform is for persons aged 21 or above only.

We do not knowingly collect or process the personal information of any person under the age of 21. If we become aware that a minor is using our platform, we will immediately close that account and delete the associated information.

If you believe that a minor is using our services, please contact us immediately.

Third-Party Links and Services

The 77dbc platform includes services from game software providers (such as Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming). These providers may have their own privacy policies that differ from ours.

We are not responsible for the privacy practices of these third parties. However, we ensure that all providers we work with comply with international data protection standards.

Policy Changes

77dbc may update this Privacy Policy from time to time. For any significant changes:

• The "Last Updated" date at the top of the policy will be changed.
• A notification will be sent to your registered email address for important changes.
• Continued use of the platform after an update will be considered as agreement to the new policy.

We ask you to review this page regularly so that you remain informed about the latest changes.

Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: 24 hours a day, 7 days a week — support available in Bengali

We are committed to resolving your request or complaint as quickly as possible and within a maximum of 30 working days.

Responsible Gaming Policy and Terms and Conditions — visit the relevant pages to read them.